Privacy at Papersend

This Privacy Notice for Papersend (operated by TECHPOINT) (“we,” “us,” or “our”) explains how and why we may collect, store, use, and share (“process”) your personal information when you use our services (“Services”). Our Terms and Conditions (“Terms”) govern your use of our Service and, together with our Privacy Policy, form the complete agreement between you and us (“Agreement”). This includes when you:

• Visit our website at https://papersend.io, or any other website of ours that links to this Privacy Notice
• Use our application Papersend at https://app.papersend.io
• Engage with us in other related ways, such as during sales, marketing, or events

Questions or Concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at oi.dnesrepap@troppus.

Summary of Key Points

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics in the section you are looking for.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?

Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties?

We do not collect any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information?

We may share information in specific situations and with specific third parties.

How do we keep your information safe?

We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about security at Papersend here.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights?

The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. What Information Do We Collect?

1.1 Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

1.2 Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following, but is not limited to:

• Email address

1.3 Sensitive Information

We do not process sensitive information.

1.4 Payment Data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Polar. You may find their privacy notice link(s) here: https://polar.sh/legal/privacy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

1.5 Information Automatically Collected

In Short: Some information - such as your Internet Protocol (IP) address and/or browser and device characteristics - is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

• Your IP address
• Browser and device characteristics
• Operating system
• Language preferences
• Referring URLs
• Device name
• Country
• Location
• Information about how and when you use our Services
• Other technical information

This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

The information we collect includes:

• Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. This log data may include:

  • Your IP address
  • Device information
  • Browser type and settings
  • Information about your activity in the Services (e.g., date/time stamps, pages and files viewed, searches, and other actions such as features you use)
  • Device event information (e.g., system activity, error reports (sometimes called “crash dumps”), and hardware settings)

• Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this may include:

  • IP address (or proxy server)
  • Device and application identification numbers
  • Location
  • Browser type
  • Hardware model
  • Internet service provider and/or mobile carrier
  • Operating system
  • System configuration information

• Location Data: We collect location data such as information about your device’s location, which is based on your IP address. You can opt out of allowing us to collect this information by refusing access to the information or disabling location-related features in your browser or device settings. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Personal Data of Children

As stated in our Terms of Use, we do not knowingly collect or solicit personal data from children under the age of 18. If you are under 18 years old, please do not attempt to register for or use our Services, or send us any personal data.

If we become aware that we have collected personal data from a child under the age of 18, we will take immediate steps to delete that information.

If you believe that a child under 18 may have provided personal data to us, please contact us at oi.dnesrepap@troppus so we can address the issue promptly.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts: We may process your information so you can create and log in to your account, as well as keep your account in working order.

• To deliver and facilitate delivery of services to the user: We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support to users: We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To send administrative information to you: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

• To request feedback: We may process your information when necessary to request feedback and to contact you about your use of our Services.

• To send you marketing and promotional communications: We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see What Are Your Privacy Rights? below.

• To protect our Services: We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

• To identify usage trends: We may process information about how you use our Services to better understand how they are being used so we can improve them.

• To save or protect an individual’s vital interest: We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. What Legal Bases Do We Rely on to Process Your Information?

In Short: We only process your personal information when we believe it is necessary, and we have a valid legal reason (i.e., legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services, to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following legal bases:

• Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

• Performance of a Contract: We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

• Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests, and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information to:

  • Send users information about special offers and discounts on our products and services
  • Analyze how our Services are used so we can improve them to engage and retain users
  • Diagnose problems and/or prevent fraudulent activities
  • Understand how our users use our products and services so we can improve user experience

• Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to:

  • Cooperate with a law enforcement body or regulatory agency
  • Exercise or defend our legal rights
  • Disclose your information as evidence in litigation in which we are involved

• Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions, provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse
• If it is reasonable to expect that collection and use with consent would compromise the availability or the accuracy of the information, and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

4.1 Vendors, Consultants, and Other Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties designed to safeguard your personal information. These agreements ensure:

• They cannot do anything with your personal information unless we have instructed them to do so.
• They will not share your personal information with any organization apart from us.
• They commit to protecting the data they hold on our behalf and retaining it only for the period we instruct.

The third parties we may share personal information with include:

4.2 Other Situations in Which We May Share Your Personal Information

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• Affiliates: We may share your information with our affiliates. In such cases, we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

5. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only retain your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than the period during which you maintain an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information. If this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Learn more about security at Papersend.

7. What Are Your Privacy Rights?

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

7.1 Your Rights in Certain Regions

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to:

• Request access and obtain a copy of your personal information
• Request rectification or erasure of your personal information
• Restrict the processing of your personal information
• Exercise data portability (if applicable)
• Not be subject to automated decision-making

In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section How Can You Contact Us About This Notice? below.

We will consider and act upon any request in accordance with applicable data protection laws.

• If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or UK data protection authority.
• If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

7.2 Withdrawing Your Consent

If we are relying on your consent to process your personal information (which may be express and/or implied consent depending on applicable law), you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us using the details provided in the section How Can You Contact Us About This Notice? below.

Please note:

• Withdrawing consent will not affect the lawfulness of processing before its withdrawal.
• When applicable law allows, withdrawing consent will not affect processing conducted on lawful grounds other than consent.

7.3 Opting Out of Marketing and Promotional Communications

You can unsubscribe from our marketing and promotional communications at any time by:

• Clicking on the unsubscribe link in the emails we send
• Contacting us using the details provided in the section How Can You Contact Us About This Notice? below

After unsubscribing, you will be removed from our marketing lists. However, we may still communicate with you for non-marketing purposes, such as:

• Sending service-related messages necessary for the administration and use of your account
• Responding to service requests
• Other legitimate, non-marketing purposes

7.4 Account Information

If you would like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to:

• Prevent fraud
• Troubleshoot problems
• Assist with investigations
• Enforce our legal terms
• Comply with applicable legal requirements

If you have questions or comments about your privacy rights, you may email us at oi.dnesrepap@troppus.

8. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and applications include a Do-Not-Track (“DNT”) feature or setting that you can activate to signal your preference not to have data about your online browsing activities monitored and collected.

At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

9. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to:

• Request access to and receive details about the personal information we maintain about you and how we have processed it
• Correct inaccuracies in your personal information
• Obtain a copy of your personal information
• Delete your personal information
• Withdraw your consent to our processing of your personal information

These rights may be limited in some circumstances by applicable law. More information about your rights and how to exercise them will be provided in relevant sections of this Privacy Notice or upon request.

9.1 Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

We may also collect other personal information outside of these categories through instances where you interact with us:

• In person, online, or by phone or mail in the context of:
  • Receiving help through our customer support channels
  • Participation in customer surveys or contests
  • Facilitation in the delivery of our Services and responding to your inquiries

We will use and retain the collected personal information as needed to provide the Services or for:

• Category A – As long as the user has an account with us

9.2 Sources of Personal Information

Learn more about the sources of personal information we collect in the section What Information Do We Collect?.

9.3 How We Use and Share Personal Information

Learn more about how we use your personal information in the section How Do We Process Your Information?.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section When and With Whom Do We Share Your Personal Information?.

We may use your personal information for our own business purposes, such as undertaking internal research for technological development and demonstration. This is not considered to be “selling” your personal information.

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months.

We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

• Category A. Identifiers

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found in the section When and With Whom Do We Share Your Personal Information?.

9.4 Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for:
  • Targeted advertising (or “sharing” as defined under California’s privacy law)
  • The sale of personal data
  • Profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Additional Rights Depending on Your State

Depending upon the state where you live, you may also have the following rights:

• Right to access the categories of personal data being processed (as permitted by applicable law, including Minnesota’s privacy law)
• Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California’s and Delaware’s privacy law)
• Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Minnesota’s and Oregon’s privacy law)
• Right to review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including Minnesota’s privacy law)
• Right to limit the use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)
• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)

9.5 How to Exercise Your Rights

To exercise these rights, you can contact us by:

• Emailing us at oi.dnesrepap@troppus

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

9.6 Request Verification

Upon receiving your request, we will need to verify your identity to determine that you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request.

If we cannot verify your identity from the information already maintained by us, we may request additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity. The agent will also need to provide written and signed permission from you to submit the request on your behalf.

9.7 Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at oi.dnesrepap@troppus. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for our decision.

If your appeal is denied, you may submit a complaint to your state attorney general.

9.8 California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about:

• Categories of personal information (if any) we disclosed to third parties for direct marketing purposes
• Names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year

If you are a California resident and would like to make such a request, please submit your request in writing by using the contact details provided in the section How Can You Contact Us About This Notice?.

10. Links to Other Sites

Our Service may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website. We strongly encourage you to review the Privacy Policy of every website you visit.

We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites or services.

11. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

We encourage you to review this Privacy Notice frequently to stay informed about how we are protecting your information.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at oi.dnesrepap@troppus.

13. How Can You Review, Update, or Delete the Data We Collect From You?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To request to review, update, or delete your personal information, please contact us at oi.dnesrepap@troppus.